Support
toody is built by one person — Lennard Behrends. If something is broken, confusing, or missing, the fastest way to reach me is email.
I read every message. Replies usually go out within 2 business days, sometimes sooner. If something time-sensitive comes up (a crash on launch, a sync that ate data, a billing surprise), say so in the subject line and I will jump it ahead.
what helps me help you
A short description plus the following details usually solves the problem in one round-trip:
- Your device (e.g., "iPhone 16 Pro" or "iPad Air, 11-inch").
- Your iOS version (Settings → General → About → Software Version).
- The toody version (Settings inside toody → bottom of the Settings screen).
- What you were doing when it happened.
- A screenshot, if it's visual.
For HealthKit or sync issues, also let me know which permissions you've granted (Settings → Privacy & Security → Health → toody, and Settings → [your name] → iCloud → Apps Using iCloud → toody).
I will never ask for your Apple ID password, your iCloud password, or your subscription receipt over email. Apple handles all of that.
A small but real heads-up: ordinary email is not encrypted end-to-end. If you write to me, please do not paste anything you would not want sitting in a normal mailbox — for example, raw Apple Health data, photos of medical documents, or detailed clinical history. A short description of the symptom is almost always enough.
subscriptions, refunds, billing
Subscription billing is handled by Apple, not by toody.
- Cancel a subscription: iOS Settings → [your name] → Subscriptions → toody → Cancel Subscription. You keep premium access until the end of the current period.
- Refunds: https://reportaproblem.apple.com/ — Apple decides refund eligibility under their App Store policy. I cannot issue a refund directly.
- Restore a purchase (e.g., new device): Open toody → Settings → Restore Purchases.
- Switch plan / re-subscribe: open the paywall in toody from Settings or Insights.
If a refund or billing situation feels stuck after talking to Apple, email me and I will help advocate where I can.
data, export, delete
- Export your data: Settings inside toody → Export. You get a JSON file you can save anywhere — Files, iCloud Drive, AirDrop, email.
- Delete a single entry: open the entry → Delete.
- Delete everything on this device: delete the toody app from your Home Screen (long-press → Remove App → Delete App). This removes the local store on that device. If iCloud sync is on, the synced copy remains until you also delete it from iCloud.
- Delete the iCloud copy: iOS Settings → [your name] → iCloud → Manage Account Storage → toody → Delete Data. This removes the synced data from your iCloud account.
- Stop syncing without deleting: iOS Settings → [your name] → iCloud → Apps Using iCloud → toody (off).
If you want a more thorough wipe — for example, you have already deleted the app and want me to confirm there is nothing else — email me. There is no toody account on a toody server, because toody does not run a server that holds your data. The only places your data can live are on your devices and in your own private iCloud database. I'll confirm that to you in writing if you ask, and I'll happily walk through which iOS toggles still need flipping for the wipe to be complete.
feature requests & feedback
Yes, please. Email support@toody.day with the use case (what you're trying to do) rather than just the feature (the implementation you'd like). The use case helps me find the simplest solution that fits the app's voice.
bugs
If something broke, please include the steps to reproduce, what you expected, and what actually happened. If iOS shows a "share with app developer" prompt after a crash, tapping Share helps me see the anonymized stack trace.
response window
- Routine support, feature requests, feedback: 2 business days.
- Urgent (crash, data loss, billing block): I aim to acknowledge within 1 business day even if the fix takes longer.
- Holidays / travel: if I will be out for more than 2 days, the app's Settings → Help link will note an extended response window.
Thanks for using toody. Talk soon.